Customer Survey

Season 5 Episode 6 Summary

In The Office, Season 5, Episode 6, “Customer Survey,” bad scores spark chaos and an unlikely team-up. Michael’s false claim that he’s engaged crumbles when coworkers make him call his mom. Click the camera button next to any quote to create an image for social media.

Jim and Dwight receive harsh customer reviews, which threaten their year-end bonuses and shock both salesmen. Jim needs his bonus to buy his parents’ house, a surprise he’s keeping from Pam. Meanwhile, Jim and Pam use tiny Bluetooth headsets to stay connected throughout the workday.

Michael tries to fix their sales skills through the fan-favorite Bill Buttlicker role-play scene. Jim plays a difficult customer, pushing Dwight until he shouts, “Buttlicker! Our prices have never been lower!” Michael takes over, wins a pretend million-dollar sale, and weighs Jim’s demand that he fire Dwight.

Dwight suspects sabotage and pulls Jim into his car, blasting music to block anyone listening. Pam hears their strange chat through Jim’s headset, adding jokes that leave Dwight confused. She also feeds Jim a “That’s what she said” joke when Kelly demands Dwight leave her nook.

Personalized coffee mugs reveal the truth: Kelly gave them out at her America’s Got Talent finale party. Jim notices that he and Dwight lack mugs, then learns both missed Kelly’s party. They check with clients, confirm their good reviews, and prove Kelly changed the scores.

Kelly admits she lied because Jim and Dwight failed to show up at her party. Michael scolds the pair for being poor friends, then sends them out before dealing with Kelly. Rather than fire her, he bonds with her over lonely parties and suggests she fake tears.

Pam’s friend Alex urges her to stay in New York, raising doubts about her return to Scranton. Jim hears the whole talk through his headset and first assumes Alex has feelings for her. Alex stresses her art goals, leaving Jim and Pam worried about what comes next.

Meanwhile, Angela steers Andy’s wedding plans toward Schrute Farms, insisting on a field and an old barn. Andy finds Dwight’s farm himself, unaware that the choice serves Angela and Dwight’s secret affair. Dwight promises constant access during the planning, trading smiles with Angela while Andy gladly hands over control.