Counseling

Season 7 Episode 2 Summary

Michael Scott must complete six hours of mandatory counseling with Toby Flenderson. This punishment follows Michael spanking his nephew in the previous episode. Michael hates Toby and refuses to cooperate at first. He tries to sit in silence or tell fake stories about being probed by aliens.

Toby eventually changes his tactic to get Michael to open up. He stops asking direct questions and suggests they play games instead. While playing, Michael shares a sad story about his childhood and his stepfather, Jeff. This moment gives fans a rare look into Michael's deep need for approval.

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Michael eventually realizes that Toby tricked him into a real therapy session. He becomes furious and insults Toby’s failed marriage. To end the session, Michael faxes his own evaluation forms to corporate. He fills them out himself to avoid spending more time with Toby.

Meanwhile, Dwight wants to boycott the Steamtown Mall. A shop clerk at a fancy store refused to serve him earlier that day. Dwight was covered in beet juice, which the clerk mistook for blood. Jim and Kelly decide to help Dwight get revenge.

They dress Dwight in a fancy suit to make him look wealthy. This plan parodies the movie Pretty Woman. Some of the most memorable moments from this plot include:

• Kelly teaching Dwight how to act like a rich snob.
• Dwight accidentally breaking his glasses to look more sophisticated.
• The "Big Mistake" scene where Dwight tries to shame the shop clerk.

The revenge backfires when the clerk explains he was only worried about the "blood" on Dwight's hands. Dwight ends up buying a pewter wizard holding a crystal. He still thinks he won the confrontation.

Pam Beesly deals with her own struggle in this episode. She admits she is not a good salesperson and wants a change. She uses her social skills to trick Gabe into giving her a new job title. She claims she was already promoted to Office Administrator before the Sabre takeover.

Gabe cannot find any paperwork to prove her story is false. He fears making a mistake and eventually agrees to her new role. Pam successfully secures a $41,500 salary and a position that suits her better. This move shows a more assertive side of Pam's character.