Customer Loyalty

Season 9 Episode 12 Summary

The episode starts with a long prank from the past. Jim left a letter for Dwight about a hidden "Holy Grail." Dwight follows the old clues all over the office. He finally finds a toy forklift in the warehouse. Jim forgot he even made the prank years ago.

Jim stays in Philly for a big business meeting. He misses his daughter’s dance show because of work. Pam tries to film the dance for him. She misses the best part because she takes a phone call.

Jim gets very angry when he hears the news. He and Pam have a mean fight over the phone. Pam starts to cry once they hang up. A sound man named Brian steps in to comfort her. This is a rare moment where the crew shows up.

Dwight finds out Darryl is leaving for Jim's new company. He tries to force Darryl to stay at Dunder Mifflin. They go on a delivery and act like kids. They throw milkshakes at fast-food workers for fun. Darryl realizes he might actually miss the paper business.

Nellie sees Pete and Erin flirting at their desks. She tries to stop them to stay loyal to Andy. Later, she changes her mind about the couple. She realizes Pete is much nicer than Andy. She lets them keep working on their social media project.

Pam learns she won a contest to paint a mural. She is very happy but cannot tell Jim. Their big fight ruins the good news for her. The episode ends with Pam feeling very alone.

The Office episode 12 season 9. Customer Loyalty is such a great episode (like every episode of The Office), remember you can click the camera button next to any quote to generate an image of the quote to share on social media.

Key moments from the episode include:

• Dwight's hunt for the Dunder Code.
• The first time we see Brian the sound guy.
• Jim and Pam's painful phone argument.
• Dwight and Darryl's milkshake prank.